SMS Terms & Conditions

Mobile opt in, SMS consent or numbers for the purpose of SMS are not shared with any third parties or affiliates.
Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from Connect Insurance LLC, you may receive text messages related to customer care.
Below are examples:( customers may receive)
- Customers and Guests: Insurance LLC Your renewal is approaching! This is the perfect time to review your coverage. Please contact us at your earliest convenience to discuss your options. Reply STOP to opt out at any time.
- This is a courtesy notification from [ Connect Insurance LLC.] Your upcoming premium payment is due. Please contact our office to arrange payment. Reply STOP to opt out at any time.
- This is an update from Connect Insurance LLC. We wanted to let you know that your recent claim has been processed. Please call us if you have any questions. Reply STOP to opt out at any time.

Message Frequency: Our SMS message frequency will be from [50 to 3000] text messages daily across all users regarding [appointments, current fees and reminders.]

Standard Messaging Disclosures

Potential Fees for SMS Messaging: Please be aware, many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.
You can opt-out at any time by texting "STOP." You will not receive any further messages. Reply “START” to start receiving messages again
For assistance, text "HELP" or visit our PRIVACY POLICY and TERMS OF SERVICE https://www.connect-insurance.co/privacy-policy.

1. Program Description

Celis Connect Insurance LLC operates an SMS customer service program that sends text messages to clients and prospective clients who have opted in. Messages include policy renewal reminders, appointment confirmations, policy update notifications, document requests, and replies to customer questions.

This is a one-to-one customer service program. No marketing or promotional messages are sent.

2. How to Opt In

You can opt in by submitting your phone number through the contact/quote form at https://www.connect-insurance.co/getaquote and checking the box agreeing to receive text messages from Celis Connect Insurance LLC. Opt-in is optional and not required to request a quote.

3. Message Frequency

Message frequency may vary based on your interactions with us and the status of your policies.

4. Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier for details about your plan.

5. How to Opt Out

You can opt out at any time by replying STOP to any text message. After you reply STOP, you will receive a confirmation message and will no longer receive text messages from us.

6. How to Get Help

For help, reply HELP to any text message, or contact us at jorge@connect-insurance.co or by phone.

7. Privacy

We do not share, sell, or disclose your mobile opt-in data or SMS consent information with any third parties, affiliates, or partners for any purpose. For full details, see our Privacy Policy at https://www.connect-insurance.co/privacy-policy.

8. Carriers

Carriers are not liable for delayed or undelivered messages.

9. Contact

Celis Connect Insurance LLC
405 N Perry St, Suite 2, Lawrenceville, GA 30046
Email: office@connect-insurance.co